FAQ
Test strips
How do I insert the test strip into the meter?
- Make sure your test strip is facing right side up. Hold the test strip by the printed logo and gently insert the end with the electrodes completely into the Test Strip Port. Do not bend the test strip or force it into the port as it can damage the test strip or the meter. Do not use expired or used test strips.
How do I apply my blood to the test strip?
- Gently touch the edge of the yellow absorbent to the tip of the blood sample on your finger. Make sure to contact the side, not on the top or under the test strip.
When is the expiry date for test strips?
- Please check your test strip package for expiry dates. However, be aware that once you open the lid of the vial, the contained test strips are valid for no more than three months.
Blood Sampling
How do I use the lancing device?
- Prepare the lancing device by following the directions below:
· Wash your hands thoroughly with warm water to increase blood circulation into the fingers.
Then dry your hands completely including your desired puncture site.
· Unscrew the lancing device cap.
· Insert a new sterile lancet into the lancet holder and fix it in firmly.
· Hold the lancet in one hand and twist off the protective cap with the other hand.
· Place the cap back on the lancing device.
· Cock the lancing device by drawing the sliding barrel.
· Set your desired depth level by twisting the adjustable cap. The needle is deeper as the number increases.
The smaller numbers are for shallower puncture that is more suitable for softer skin and deeper puncture is suitable
for thicker or calloused skin.
· Hold the lancing device against the finger or other area you have chosen to lance.
Then press the release button to collect a blood sample.
· Wash your hands thoroughly with warm water to increase blood circulation into the fingers.
Then dry your hands completely including your desired puncture site.
· Unscrew the lancing device cap.
· Insert a new sterile lancet into the lancet holder and fix it in firmly.
· Hold the lancet in one hand and twist off the protective cap with the other hand.
· Place the cap back on the lancing device.
· Cock the lancing device by drawing the sliding barrel.
· Set your desired depth level by twisting the adjustable cap. The needle is deeper as the number increases.
The smaller numbers are for shallower puncture that is more suitable for softer skin and deeper puncture is suitable
for thicker or calloused skin.
· Hold the lancing device against the finger or other area you have chosen to lance.
Then press the release button to collect a blood sample.
How much blood do I need?
- You only need 0.5μL of blood which is quite a small volume. When the blood you have drawn is insufficient, squeeze the surrounding area gently and retry applying it to the test strip.
Product Details
How do I review my blood glucose results?
- * Please refer to Reviewing Results section of the user guide for each product
How do I verify if the meter or test strip is working properly?
- With
all Gmate devices, you can check if your meter or test strip is working properly through a
simple control solution testing procedure below. (You may purchase control
solution separately. Please contact your local distributor for purchasing.) :
For Gmate Smart / Gmate On user:
Step 1 Preparing the app and the meter
- Tap your Gmate Smart/On app to enter. Plug your meter to the USB jack of your mobile device. When the meter’s power indicator is on, insert the test strip into the test strip port of the meter. Make sure the Gmate logo of the test strip is facing up.
Step 2 Applying control solution
- The app will instruct you to apply blood. Slide over to Control Solution display to the right. The animation of applying control solution will be displayed. Shake the control solution vial, remove the cap, then squeeze to release a drop of control solution. Then touch the edge of the yellow absorbent gently to the drop of control solution.
Step 3 Reading control solution test result
- Along with the recognition sound, the display of your mobile device will show the progress bar for about five seconds. Then the control solution result will be announced as it appears on the screen along with the date and time.
Step 4 Verifying the result
- Compare the result with the control solution range printed on the test strip vial. If the result is within range, your meter and test strips are proven to work properly. If not within range, repeat the control solution test. If out-of-range result occurs again, contact your local distributor.
Out-of-range results may occur due to following reasons:
· error in following the test steps
· not used the control solution level you intended
· expired or contaminated control solution
· expired or damaged test strip
· defective meter
· the test not performed within temperature range of 20 to 25ºC(68 to 77ºC)
If you continue to get control solution results that do not fall within the range printed on the test strip vial, withdraw use and call your local distributor.
· not used the control solution level you intended
· expired or contaminated control solution
· expired or damaged test strip
· defective meter
· the test not performed within temperature range of 20 to 25ºC(68 to 77ºC)
If you continue to get control solution results that do not fall within the range printed on the test strip vial, withdraw use and call your local distributor.
For Gmate VOICE / Gmate Origin / Gmate WHeeL / Gmate STEP / Gmate mini user:
Step 1
- With the electrode end facing up, insert Gmate Test Strip into the test strip port of the meter. Make sure the test strip is inserted all the way in. The meter will automatically turn on and you will hear a beep.
Step 2
- The screen will display the code, date and time. A test strip symbol with a blood drop will appear and flash. The meter and test strip are now ready for control solution test.
Step 3
- Before you begin, make sure the code number displayed on the screen is identical as the code number printed on the test strip vial. If the code number is different, insert a new test strip. If the code number still does not match, contact your local distributor.
Step 4 (Skip this step if you are Gmate WHeeL, Gmate STEP, or Gmate mini user)
- Make sure to mark the result as a control solution test. Press and release either the up or down button once to display the control solution icon.
Step 5
- Shake the control solution vial and remove the cap. Gently squeeze a drop of the control solution onto a clean, flat, and hard surface. Place the tip of the test strip to the control solution until the meter chimes. Then the meter will start calculating the result.
Step 6
- Compare the result with the control solution range printed on the test strip vial. If the result is within range, your meter and test strips are proven to work properly. If not within range, repeat the control solution test. If out-of-range result occurs again, contact your local distributor.
Out-of-range results may occur due to following reasons:
· error in following the test steps
· not used the control solution level you intended
· expired or contaminated control solution
· expired or damaged test strip
· defective meter
· the test not performed within temperature range of 20 to 25ºC(68 to 77ºC)
If you continue to get control solution results that do not fall within the range printed on the test strip vial, withdraw use and call your local distributor.
· not used the control solution level you intended
· expired or contaminated control solution
· expired or damaged test strip
· defective meter
· the test not performed within temperature range of 20 to 25ºC(68 to 77ºC)
If you continue to get control solution results that do not fall within the range printed on the test strip vial, withdraw use and call your local distributor.
How long does the battery usually last?
- The standby period is one year. Each device with a newly charged battery can stand approximately 1,000 tests.
Replace the battery(-ies) if the battery icon indicates low power. Remove test strips from the meter to conserve battery life.
Replace the battery(-ies) if the battery icon indicates low power. Remove test strips from the meter to conserve battery life.
Are the batteries included in the package?
- Yes, your new package includes the relevant battery(-ies) inside the meter.
Keeping the Product
How do I store the meter and test strips?
· Keep your meter, test strips, and control solution in the carrying case after use.
· Store all parts of the system in a cool, dry place between 2 and 32ºC(36 and 90ºF).
· If your meter has been exposed to extreme temperatures, perform the test after you have kept it in room temperature
for at least 20 minutes.
· Do not subject the meter to severe shock.
· Do not leave the vial cap open for a long time as it may cause inaccurate test results.
Leave the vial cap closed immediately after each use.
· Use all test strips and control solution within three months after first exposed in air.
· Store all parts of the system in a cool, dry place between 2 and 32ºC(36 and 90ºF).
· If your meter has been exposed to extreme temperatures, perform the test after you have kept it in room temperature
for at least 20 minutes.
· Do not subject the meter to severe shock.
· Do not leave the vial cap open for a long time as it may cause inaccurate test results.
Leave the vial cap closed immediately after each use.
· Use all test strips and control solution within three months after first exposed in air.
How do I keep the meter and lancing device clean?
- Keeping your meter and lancing device clean is essential for avoiding malfunction (such as foreign objects contaminating the meter causing it to fail) and spreading of infection.
Use soft cloth dampened with mild soap and water to wipe the exterior of your meter, lancing device and clear AST cap. Do not use alcohol or other solvents to clean. Do not immerse your meter and lancing device in liquid.
Use soft cloth dampened with mild soap and water to wipe the exterior of your meter, lancing device and clear AST cap. Do not use alcohol or other solvents to clean. Do not immerse your meter and lancing device in liquid.
Does Gmate SMART work with all phone cases?
- It depends on the phone case. You may use the phone case with Gmate SMART as long as the 3.5mm jack of the meter can be fully inserted.